Customer Proprietary Network Information ("CPNI") refers to and includes information that we have about you by virtue of our relationship with you as your wireless service provider. This includes information about your account usage such as the type and quantity of the services you subscribe to and other details about your calling, text messaging, or picture messaging plan. Call detail information includes the date, time, call-to location, number called or the number the call was received from, and minutes and charges of the call. Text or picture messaging detail includes the number the message was sent to or received from, date, and time the message was sent from your phone. Text or picture messaging detail does not include the actual message content. Use of CPNI is subject to federal laws and regulations with which U.S. Cellular is required to comply.
We use CPNI to help us service your account when you call us with questions, to guard against fraudulent use of our network, to provision our services, or to generate and collect your bill. We may also use it to recommend other wireless products and services to you. For example, if you routinely exceed the minutes in your calling plan, we are able to use your calling records to recommend a calling plan that may be better suited to meet your needs. The CPNI rules recognize the value of our use of this information to serve you and permit our use of your information provided we safeguard it from unauthorized disclosure. We want to assure all of our customers that we have practices and procedures in place to help ensure your Confidential Personal Information is safe.
U.S. Cellular is prohibited from allowing our Affiliates or Third Parties from using this information without your permission for marketing U.S. Cellular's or its Affiliates' products and services to you. Your permission allows them to use this information to offer suggestions about new wireless products and services to help you get more out of your existing wireless service, or to assist you with your other telecommunication needs. Third Parties have the same duty to safeguard your CPNI as we do.
When you become a customer of U.S. Cellular and no later than every two years thereafter, a notice will be sent to you in the mail explaining your rights concerning CPNI ("CPNI Notice"). You can expect to receive the CPNI Notice either in your bill, in a separate mailing if you have paperless billing, or in a text message containing a link to the CPNI Notice if you are a customer with prepaid wireless service for whom we have Confidential Personal Information. It is important that you contact us as described in this notice if you do not wish to grant permission to our Affiliates and agents to use your CPNI to market new products and services to you. The law permits us to infer your permission if you do not tell us otherwise.
Access or Disclosure of CPNI
There may be instances when U.S. Cellular may access or disclose CPNI without notice or your consent in order to: (i) protect or defend the legal rights or property of U.S. Cellular and others (including enforcement of our agreements); (ii) protect the safety and security of customers or members of the public including acting in urgent circumstances; (iii) protect against fraud or for risk management purposes; or (iv) comply with the law or legal process such as a subpoena. In addition, if U.S. Cellular sells all or part of its business or makes a sale or transfer of all or a material part of its assets or is otherwise involved in a merger or transfer of all or a material part of its business, U.S. Cellular may transfer your CPNI to the party or parties involved in the transaction as part of that transaction.
For additional information about the FCC's rules pertaining to CPNI follow this link Protecting Your Telephone Calling Records
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