Is your device missing?Locate and secure your
Smartphone or Tablet now.

Replace your lost or damaged device with Device Protection+.

Submit a Claim Online
Track a Claim

File a Claim Quickly and Easily

Submit a Claim
Select your Device Type

+ iPhone & iPad

Need to file a claim?
To get started, select the plan you're enrolled in below.

Please have the following information on hand when you file:

  • Your U.S. Cellular® wireless number
  • Your iPhone or iPad model and storage size
  • Cause and date of loss or damage
  • Service fee or deductible payment method. Payment can be made by credit card, debit card, eCheck or Check on Delivery (C.O.D.). A $17 charge will apply if you choose to pay by C.O.D.

Please visit mywirelessclaim.com to determine which service fee/deductible applies to your device.

Under certain circumstances, additional documentation — such as a police report or proof of loss — may be required in order to process your claim.

Claims must be filed within the time limit indicated in your coverage documents.

Select Your Device Protection+ Plan: AdvancedStandard

Customers Enrolled in
Device Protection+ Advanced
with AppleCare Services($11.99/mo. per device)

If your iPhone or iPad requires repair or you need help:
Resolve Online

The best place to start is at getsupport.apple.com. Just answer a few questions and you'll be presented with options to help resolve your issue.

Resolve by phone
  • Call 1-800-MY-IPHONE to speak directly to an AppleCare Advisor.
  • You may also call the program administrator at 1-800-275-2273 (1-800-APLCARE) and a Customer Service Representative will work with you to process your claim, or visit mywirelessclaim.com.
Resolve in-person

Go to locate.apple.com to find an Apple Store or Apple Authorized Service Provider near you.

If your iPhone or iPad is lost or stolen
Resolve Online

Visit mywirelessclaim.com to file your claim 24 hours a day, 7 days a week.

Resolve by phone

Call 1-800-480-0167 and a Customer Service Representative will work with you to process your claim.

Protect your account

If your device is lost or stolen, call U.S. Cellular® at 1-888-944-9400 to suspend your wireless service and protect yourself against unauthorized use.

If your device is replaced:Once your claim is approved, your iPhone or iPad will be replaced with a reconditioned iPhone or iPad of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary, depending on availability. Your replacement will be shipped via next-business-day delivery — when available — at no additional cost to you. Once you receive your replacement, you will have 10 days to return your original iPhone or iPad to avoid an unrecovered device/equipment fee of up to $1500. Details on how to return the device will be provided.

Customers Enrolled in
Device Protection+ Standard($9.99/mo. per device)

If your iPhone or iPad is accidentally damaged, malfunctioning, lost, or stolen:
Resolve Online

Visit mywirelessclaim.com to file your claim 24 hours a day, 7 days a week.

Resolve by phone

Call 1-800-480-0167 and a Customer Service Representative will work with you to process your claim.

Protect your account

If your device is lost or stolen, call U.S. Cellular® at 1-888-944-9400 to suspend your wireless service and protect yourself against unauthorized use.

If your device is replaced:Once your claim is approved, your iPhone or iPad will be replaced with a reconditioned iPhone or iPad of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary, depending on availability. Your replacement will be shipped via next-business-day delivery — when available — at no additional cost to you. Once you receive your replacement, you will have 10 days to return your original iPhone or iPad to avoid an unrecovered device/equipment fee of up to $1500. Details on how to return the device will be provided.

+ Android™ Smartphone & Tablet

Need to file a claim?
To get started,
simply follow the steps below.

Please have the following information on hand when you file:

  • Your U.S. Cellular® wireless number
  • Your device manufacturer/make/model
  • Cause and date of loss or damage
  • Service fee or deductible payment method. Payment can be made by credit card, debit card, eCheck or Check on Delivery (C.O.D.). A $17 charge will apply if you choose to pay by C.O.D.

Please visit mywirelessclaim.com to determine which service fee/deductible applies to your device.

Under certain circumstances, additional documentation — such as a police report or proof of loss — may be required in order to process your claim.

Claims must be filed within the time limit indicated in your coverage documents.

 
Resolve Online

Visit mywirelessclaim.com to file your claim 24 hours a day, 7 days a week.

Resolve by phone

Call 1-800-480-0167 and a Customer Service Representative will work with you to process your claim.

Protect your account

If your device is lost or stolen, call U.S. Cellular® at 1-888-944-9400 to suspend your wireless service and protect yourself against unauthorized use.

Once your claim is approved, your device will be replaced with a reconditioned device of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary, depending on availability. Your replacement will be shipped via next-business-day delivery — when available — at no additional cost to you. Once you receive your replacement, you will have 10 days to return the broken device to avoid an unrecovered device/equipment fee of up to $1500. Details on how to return the device will be provided.

+ Basic Devices

Need to file a claim?
To get started,
simply follow the steps below.

Please have the following information on hand when you file:

  • Your U.S. Cellular® wireless number
  • Your device manufacturer/make/model
  • Cause and date of loss or damage
  • Service fee or deductible payment method. Payment can be made by credit card, debit card, eCheck or Check on Delivery (C.O.D.). A $17 charge will apply if you choose to pay by C.O.D.

Please visit mywirelessclaim.com to determine which service fee/deductible applies to your device.

Under certain circumstances, additional documentation — such as a police report or proof of loss — may be required in order to process your claim.

Claims must be filed within the time limit indicated in your coverage documents.

 
Resolve Online

Visit mywirelessclaim.com to file your claim 24 hours a day, 7 days a week.

Resolve by phone

Call 1-800-480-0167 and a Customer Service Representative will work with you to process your claim.

Protect your account

If your device is lost or stolen, call U.S. Cellular® at 1-888-944-9400 to suspend your wireless service and protect yourself against unauthorized use.

Once your claim is approved, your device will be replaced with a reconditioned device of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary, depending on availability. Your replacement will be shipped via next-business-day delivery — when available — at no additional cost to you. Once you receive your replacement, you will have 10 days to return the broken device to avoid an unrecovered device/equipment fee of up to $1500. Details on how to return the device will be provided.

Track a Claim

Get the status of
your claim in real time.

View general information about
your claim.

Download any forms that may be required to complete your claim.

Get shipping and tracking information for your replacement device.

Download a printable shipping label to send us the device for which the claim was made.

Verify that we've received your
return device.

Get Started
Restore Your Data

Have you received
your replacement?

Restore your previously backed up data on your new device.

1 Download the U.S. Cellular® Protect powered by Pocket Geek® app on your replacement device.

2 Select the shield icon in the navigation bar and tap "Secure Backup."

3 Choose ‘Restore' and follow the instructions on your screen.