Prepaid Wireless Terms & Conditions

These are the Terms and Conditions for Service between the customer ("you") and USCC Services, LLC on behalf of its operating licensed affiliates doing business as UScellular® in your Home Market, as defined below ("UScellular", "we" or "us"). "Service" refers to the telecommunication services, including voice and data services, you purchase from UScellular. Your "Agreement" includes these Terms and Conditions, the terms and conditions applicable to each Service (typically included in the Service brochure) and if you purchase certain data services, the additional terms posted at uscellular.com/termsandconditions.

Disconnection

If your account has insufficient funds to cover your rate plan and feature charges when they become due, your account will be suspended immediately. You may reactivate the account for up to 120 days after suspension. You will be subject to a reactivation charge and it may be necessary for UScellular to assign you a new phone number.

Use of Service

At least 50% of your monthly usage for each device on your account must be used in UScellular licensed markets. Service is furnished for your use only; you may not resell Service to third parties. You may not use the Service for any unlawful, improper, harassing or abusive purpose or in such a way that interferes with UScellular network, business operations, employees or customers. UScellular may, in its sole discretion, block access to certain categories of numbers (e.g., 976, 900 and international designations). We may periodically, without notice, remotely change or update your wireless devices software, applications or programming. This process may affect or erase any data you have stored on the device or any personalized settings.

Coverage

You understand that Service may be interrupted or unavailable due to atmospheric or topographical conditions, governmental regulations or orders or system capacity limitations. Representations of coverage by UScellular or its agents are not guarantees.

Lost or Stolen Phones

You are responsible for all authorized charges. If your phone is lost or stolen, you should report it to UScellular immediately so that we may investigate. If your phone is lost or stolen and you have Instant Refill set up on your account, you should contact UScellular immediately so that we may suspend or cancel the account. You agree to cooperate with our investigation and to submit any relevant documentation that you have such as a police report or a sworn statement.

Billing Practices

Each partial minute of airtime will be rounded up and billed as a full minute. You may be charged for calls that are not completed but ring longer than 59 seconds. For completed calls, you will be charged from the time you push the "send" button until you terminate your call by pushing the "end" button on your phone. "Application charges" include the non-recurring and/or monthly subscription fees incurred when you purchase data applications. "Data network usage charges" are the charges for transferring data (e.g. downloading applications, accessing the Internet, etc.) rendered in units of kilobytes or megabytes. Each partial kilobyte of data transferred will be rounded up and billed as a full kilobyte. Text, Picture and Video Messaging are billed per address/recipient. You may seek a credit or refund for errors in billing for up to 180 days (or as otherwise provided by CA law for CA customers) after the date of the event giving rise to the dispute. Except as stated above, any credit balances on your account are not refundable.

Changes to Relationship

We may amend the Agreement at any time by posting an updated version of the Agreement on UScellular website. You can check for updates by visiting uscellular.com or any retail location.

Privacy/Acceptable Use/Copyright

UScellular strives to protect the privacy and intellectual property rights of our customers. We may collect, process and share personal information about you or your account consistent with our privacy policy, available at uscellular.com, without further specific notice to you. You can also view UScellular acceptable use and copyright policies at uscellular.com.

Limits of Liability

UScellular liability regarding your use of the services or equipment, or the failure of or inability to use the services or equipment, is limited to the charges you incur for services or equipment during the affected Period. This means UScellular is not liable for any incidental or consequential damages (such as lost Profits or lost business opportunities), damages for personal injuries or property damages, punitive or exemplary damages or attorneys' fees.

Disclaimer of Warranties

UScellular makes no warranty regarding the services, equipment and software and disclaims any implied Warranty, including any warranties of merchantability or fitness for a particular purpose to the extent permitted by state law. UScellular is not responsible for circumstances beyond its control, including without limitation, acts or omissions of others, pandemics, epidemics, atmospheric conditions or acts of God. UScellular does not manufacture equipment or software, and your only warranties and representations with respect to equipment or software are those provided by the manufacturer unless and only to the extent that applicable state law imposes warranty obligations on UScellular.

Assignment

UScellular may assign this Agreement without notice to you. You may assign this Agreement only with UScellular consent.

Entire Agreement

This Agreement is the entire agreement between you and UScellular. This Agreement supersedes any inconsistent or additional promises made to you by any employee or agent of UScellular.

Resolution of Disputes

You agree that all Disputes arising out of or relating to this Agreement shall be submitted to JAMS or its successor for mediation and/or arbitration. Both parties agree to use good faith efforts to resolve any Dispute, including participation in a mediation with the JAMS-appointed mediator. You agree to give UScellular at least 60 days advance notice of any Dispute before filing your request for mediation with JAMS. Both parties agree to cooperate with JAMS in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation. We shall be fully responsible for paying the administration and mediator fees for any mediation initiated in accordance with this provision. If the Dispute is not resolved through the mediation and you have tried in good faith to resolve the Dispute such as by attending the mediation, then you may request that the Dispute be submitted to JAMS or its successor for final and binding arbitration in accordance with the JAMS Comprehensive Arbitration Rules and Procedures then in effect (jamsadr.com/rules-comprehensive-arbitration/), except as modified by this Agreement. You will then be obligated to pay a $250 fee to JAMS. We will pay all other fees and costs to JAMS including any remaining JAMS Case Management Fees and all professional fees for the appointed arbitrator's services. Unless the parties agree otherwise, the JAMS-appointed mediator shall also serve as the arbitrator. An arbitrator's award will consist of a written statement stating the disposition of each claim. The award will also provide a concise written statement of the essential findings and conclusions on which the award is based. If the claim for relief was frivolous or brought for an improper purpose, or if UScellular defense was frivolous or asserted for an improper purpose, then you or UScellular may seek costs of arbitration, including attorneys’ fees, and the arbitrator may exercise his or her discretion to award such costs if he or she finds that the claim or defense was frivolous or brought for an improper purpose. All offers, promises, conduct and statements, whether oral or written, made during the mediation by any of the parties, their agents, employees, experts and attorneys, and by the mediator or any JAMS employees, are confidential and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Any arbitration under this Agreement shall be governed by the Federal Arbitration Act and the laws of the State where the store that you purchased the goods and/or services that are the subject of the Dispute is located. Judgment on any arbitration award may be entered in any court having jurisdiction. The parties may agree to proceed with the mediation and/or arbitration by videoconference. If either party requests an in-person mediation or arbitration, the proceedings will be held at the JAMS facility closest to your billing address, except that if that facility is more than fifty miles from your billing address, then you may require that the proceeding take place at a mutually agreeable location within fifty miles of that address.

By agreeing to resolve any dispute by mediation and/or arbitration, both parties agree to waive their Right to a Jury trial. At your option, you may sue UScellular in the small claims court in the county of your Billing Address. Notwithstanding this agreement, the parties agree that any dispute, whether in arbitration or In small Claims court, shall be treated individually and there shall be no consolidation of claims, class Certification, Or any similar aggregation of claims in the arbitration. This arbitration agreement survives the Termination of This agreement regarding any dispute arising out of or related to it. For additional information about commencing mediation and arbitration proceedings, and how the process works, you may contact JAMS at 1-800-352-5267 or visit its website: jamsadr.com. This Resolution of disputes clause is null and Void if More than twenty claims are filed against UScellular within a 12-month period that are virtually Identical in That they assert the same claims.

Directory Information

UScellular does not publish directories of our customers' phone numbers nor do we provide our customers' phone numbers to third parties for publication in directories.

No Waiver/Severability

UScellular failure to enforce any right or remedy available under this Agreement is not a waiver. If any part of this Agreement is held invalid or unenforceable, the remainder of this Agreement will remain in force.

Wireless Emergency Alerts

UScellular delivers Wireless Emergency Alerts ("WEAs"), at no additional charge, to capable devices of customers throughout its service area and through roaming arrangements in most circumstances. Participation in the WEA program by wireless providers such as UScellular is voluntary, but those that offer the service must adhere to the technical and operational requirements established by the FCC. The FCC has recently adopted certain enhanced WEA features that UScellular is deploying in its network. However some devices may not be able to access some or all of these enhanced features. UScellular makes no representation concerning the suitability of any device to receive WEAs. For additional information about WEAs, please see our website at uscellular.com/wea.

Errors

We reserve the right to correct any errors or omissions in the Agreement.