Returns and Exchanges

Returns and exchanges FAQ

• How do I return or exchange a recently purchased phone, tablet, or other device with the 15-Day Excellence Guarantee? +

  First off, you'll need to make sure the device is cleared of all personal information and reset to manufacturer default settings. If you're still signed in on any cloud accounts or if the lock screen is active, you will be charged the full price of your device.
  
  To avoid being charged full price, make sure to:

  • Sign out of all cloud services
  • Delete all personal data
  • Deactivate screen lock code

  Go to our Returns Policy page for full details on returns and our 15-Day Excellence Guarantee.
  
  To return within 15 days of purchase, your device must be in like-new condition, i.e., perfect working condition with no physical, cosmetic and/or liquid damage. Please include all original packaging, SIM card, chargers, cables, other components and manuals.
  
  If your device was mailed to you (e.g. orders online or over the phone), use the pre-paid, pre-addressed return slip included with your package to send it back within 15 days of your activation date. You can also visit us in-store to return.
• How do I return or exchange a recently purchased accessory with the 15-Day Excellence Guarantee? +

  To return within 15 days of purchase, your accessory must be in like-new condition, i.e., perfect working condition with no physical, cosmetic and/or liquid damage. Please include all original packaging, components and manuals with your return. Go to our Returns Policy page for full details on returns and our 15-Day Excellence Guarantee.
  
  Note: Liquid screen protectors are not eligible for return or exchange once the packaging has been opened.
  
  If your device was mailed to you (e.g. orders online or over the phone), use the pre-paid, pre-addressed return slip included with your package to send it back within 15 days of your activation date. You can also visit us in-store to return.
• How do I return or exchange a recently purchased device or accessory in-store? +

  To make a return in-store, we'd recommend scheduling an appointment at a store nearest to you.
  
  When returning a phone, tablet or other device, you'll need to:

  • Bring the device you're returning, the receipt, original device packaging, SIM card, charger, cable, other components and any manuals that were included;
  • Have a valid government-issued photo ID (e.g. driver's license or passport;
  • Be the Account Owner or an Authorized Contact on the account; and
  • Bring a form of payment, if the new device you're getting is of higher value than the original.

  Note: Make sure the device is cleared of all personal information, removed from any cloud accounts, and reset to manufacturer default settings. Any apps you installed will need to be reinstalled on your new device. UScellular is not responsible for charges related to application installation. When returning an accessory, you'll need to:

  • Bring the accessory you're returning, the receipt and all original packaging, components and manuals;
  • Have a valid government-issued photo ID (e.g. driver’s license or passport); and
  • Be the Account Owner or an Authorized Contact on the account.