Unlimited Phone Plans FAQs

General Plan Information

• What's included in UScellular^® Unlimited Plans? +

  Our Unlimited plans were designed to give you the flexibility you need. It all depends on the type of flexibility you're seeking. The best value for your money, Unlimited plans give you an unlimited supply of data. If you’re into gaming, streaming music or sharing lots of photos and videos, or if you’re on a family plan, unlimited plans are a great choice for you. View our Unlimited Plans to find the one that’s right for you.
• Does UScellular offer national coverage? +

  Wherever you go, we’re with you. With UScellular, you get national coverage because that's what you deserve. View our coverage for additional details.
• Where does UScellular offer 5G coverage? +

  We're building a 5G network for everyone. View our 5G Page to learn how we’re making it possible in more places.
• Do I need to sign a service contract when I choose or change a plan? +

  No, there are no service contracts for plans. You can easily select the right service plan for you and change your plan as your needs change. However, there are some things you should know:

  • Promotional credits (e.g., smartphone monthly installment promotional credit) may be lost if you change to a plan that does not meet the promotional requirements.
  • Once the plan has been changed, you cannot change back to a plan that is no longer offered.
  • Your account must be active, not suspended, to change plans and no pending orders being processed.
• How do I view my contract(s)? +

  Log in to My Account and under the Account menu, select Contracts & Agreements.
• Can I keep my phone number when transferring service to UScellular? +

  Yes, you can. After choosing your phone and plan you will be able to choose to keep your number, or get a new one at checkout.
• I would like to change the plan I am on, how can I change plans? +

  Yes you can changes plans in a few easy steps.

  • Log in to My Account.

  • Click Manage Devices.

  • View By should be set to Plan.

  • Click the drop down to select the line.

  • Click Change Plan.

  • Complete and submit your order.

  Note: Your account must be active to change plans. Promotional credits may be lost if they are not available on the new plan. Once the plan has been changed, you cannot change back to a plan that is no longer offered.
• Can I suspend my service? How can I resume or reactivate service once it is suspended? +

  You can temporally suspend service on one or more of your account lines using My Account, following these steps:

  • Log in to My Account.

  • Click Manage Devices.

  • Select the line to be suspended/resumed.

  • Click the three dots to the right of the device.

  • Click Suspend or Resume.

  • Choose from these options:

    • Short Term Suspend - Up to 60 days.

    • Long Term Suspend - Up to 150 days ($10 monthly charge applies during the suspension).

    • Lost/Stolen Suspend - Up to 60 days (If you have Device Protection+ you may use this time to submit a claim.

  While your service is suspended, you’ll continue to be responsible for billed charges including installment payments.
  
  You may resume service at any time in My Account. Service will be automatically resumed when the maximum number of days is reached.
• What do I need to know about the Family Talk & Text line? +

  The Family Talk & Text line is offered in stores only, for existing customers with 2 or more lines, on an eligible Unlimited plan. Customers on an eligible rate plan can add additional line(s) for just $10 per month.
  
  Note: Family Talk & Text line data speeds are set for essential data use only at 250kbps for (location tracking, maps etc.) and limits video, social media and website access. Family Talk & Text lines do NOT include streaming, hotspot access, priority data, Canada/Mexico roaming or International support.
• Do Unlimited Phone plans include any international benefits? +

  Yes. Our Unlimited Phone plans include calls to Canada and Mexico. Additionally, some plans include unlimited talk, text and data while you travel to Canada or Mexico.
• What are the benefits of ordering more lines? +

  Our Unlimited Data 3.0 plans are built so the monthly price per line decreases as more phone lines are added, up to the first 5 lines, depending on your plan.