International Plans

International Travel Plans (From another country)

• How do I set up my phone for International Travel? +

  Setting up your phone for international use is easy. Before you travel internationally, follow these steps:

  • Check our Device Settings chart to ensure your device is on the correct settings for International Travel.
  • We also have Device Tutorials with more information on settings and advanced features for your specific device.
  • Add the UScellular International Customer Service number to your contacts (865)777-8484.
  • Confirm your device is updated with the latest software.
  • Power cycle your device before leaving.

  Note: If you want to use Wi-Fi only, make sure you're on airplane mode the entire trip and connect to Wi-Fi while in airplane mode. It may take several tries to connect.
• What should I do while traveling internationally +

  When traveling internationally, follow these steps:

  • Power cycle your phone after entering the country so your phone registers properly.
  • When possible, connect to a secured Wi-Fi network to save on data usage.
  • When traveling outside Mexico/Canada, $15 Daily Travel Pass is automatically added to your account or you can choose to add a $100 Monthly Travel Pass for longer trips. You may get a text message letting you know the international service is available.
  • You’ll get free usage notifications, if you go past the usage limit in a given day or month, depending on your plan.

  Note: The day is aligned from 12:00 AM to 11:59 PM Central Standard time.
• How do I dial when traveling internationally? +

  To call UScellular Customer Care while traveling internationally:

  • Dial Plus Sign (+), then 1, then the ten-digit U.S. number.
  • To enter the plus sign (+), press and hold “0” on the keypad until the “+” appears on your screen.
  • Calling a U.S. based mobile number of someone who may be traveling internationally with you:
    • Dial Plus Sign (+), then 1, then the ten-digit U.S. number.

  A mobile phone always keeps its country code and area code no matter where it is. For example, a customer is traveling internationally with a friend and the friend's mobile phone number is 309-555-1426. To call your friend while in the foreign country dial +1-309-555-1426.

  Follow these steps when calling the U.S. while traveling internationally:

  • Dial Plus Sign (+), then country code, then local number with area code (if applicable).
  • Calling other countries while traveling internationally:
    • Dial Plus Sign (+), then country code, then international number.

  To call UScellular Customer Care while traveling internationally:

  • Dial Plus Sign (+), then 1, then the ten-digit U.S. number.
  • Example: +1-865-777-8484.
• I'm traveling on a cruise. Will my phone work on a cruise ship? +

  Your phone may work on a cruise, depending on the cruise line/ship, and you'll be charged the “Pay-As-You-Go” rate. Charges are applied as you use your phone. Currently, we don't offer travel packages that include cruise ship travel. To view full rates or for more information, visit our International Travel Page.
  
  Cruise Tips:

  • Check if there are any cellular service plans aboard the ship that work for you.
  • Use the ship's Wi-Fi. Check how to access it and if there's any charge.
  • Set your phone in airplane mode to avoid using both the ship's service as well as ours.

  Note: If you turn on your phone during an excursion, you may be charged the $15 Daily Travel Pass within that country. Always keep your phone on airplane mode to prevent this charge.
• Tips for using your phone while on a cruise: +

  • There may be cellular service plans available aboard the ship. Check to see what plan works for you.
  • Consider using the ship’s Wi-Fi. Check if this is an additional cost and how to access.
  • If you don’t want to add a plan or service from the ship, you can always opt for our “Pay-As-You-Go” rates and use your phone only as needed. To view full rates or more information visit our International Travel Page.
• What should I do when I return to the U.S.? +

  When you return to the U.S. consult the Device Tutorials to switch your phone's network mode back to LTE/CDMA.
• Do I need to make any changes to my plan when I return? +

  If you have the Daily Travel Pass, it will remain inactive on your account until the next time you travel to another country.
  If you have the Monthly Travel Pass, it will be a recurring monthly charge unless you remove it from your account. To remove the recurring Monthly charge, please call Customer Service or visit us in-store once you return home.