Home Internet Services Support & FAQs

Home Internet from UScellular connects our customers to the internet in their homes and businesses. Our setup uses a special router that connects wirelessly to UScellular cell towers to provide the connection to the internet. It produces a Wi-Fi signal in your home or business, so all your Wi-Fi enabled devices like computers, smart TVs, tablets, security cameras, etc., are connected.

Your speeds can vary. It all depends on the area, coverage, where you place the device in your home, foliage, etc. So, we can’t guarantee coverage or speeds. However, here are some guidelines on what to expect based on the cellular signal in your area.

Typical Download Speed
45-195 Mbps 5G+
11-75 Mbps 5G
8-35 Mbps 4G
Typical Upload Speed
15-50 Mbps 5G+
4-30 Mbps 5G
4-15 Mbps 4G

Placing your home internet device in a place that has the strongest cellular signal in your home will get you the best speeds. All our home internet devices come with a companion app to help you find the strongest signal. Typically, this will be on or near a window in the direction of the closest tower to your home; however, the companion apps and built in LEDs will give the best information. If the strongest signal isn’t in the most convenient location for where you want to use internet, we recommend purchasing an eero Mesh Network router to spread signal evenly across your home. Consult your device’s quick start guide or your Asurion Setup Coach to learn more.
First, make sure your device is properly located for the best signal (near a window and in the direction of the closest tower). You can find the strongest signal on the companion app that comes with all our Home Internet devices.
Mesh networks are a great tool to spread internet service throughout your home or business building and across floors for strong, even coverage everywhere. Performance Home Internet devices come bundled with one eero mesh router, and we recommend purchasing additional mesh routers to cover your home, one per floor or one per 1500 square feet. eero mesh networking is also compatible with our Standard offering!
Every internet solution we sell comes with its own Wi-Fi solution, either built in or as an included accessory. If you’d like to connect to your own Wi-Fi setup, this can be done by connecting your Home Internet device’s ethernet port to the Wi-Fi device of your choosing. It’s also recommended to turn off any built in Wi-Fi network from the UScellular device.

Device	Compatible Plans
UScellular Outdoor Receiver Solution	Home Internet 5G Plus 2.0, Home Internet Advanced 2.0, Home Internet 2.0
Nokia FastMile 5G Gateway 3.2	Home Internet 5G Plus 2.0, Home Internet Advanced 2.0, Home Internet 2.0
Inseego Indoor Router FX3100	Home Internet 5G Plus 2.0, Home Internet Advanced 2.0, Home Internet 2.0
Inseego Wavemaker FX2000 5G Router	Home Internet Advanced 2.0, Home Internet 2.0
Inseego Wavemaker FG2000 5G Router	Home Internet Advanced 2.0, Home Internet 2.0

All our home internet devices come with a companion app to help you find the strongest signal that will get you the most out of your UScellular Home Internet. Typically, this will be on or near a window in the direction of the closest tower to your home; however, the companion apps and built in LEDs will give the best information. Please consult your device’s setup guide, app, or call your Internet Setup Coach by Asurion for more detail.
Internet Setup Coach by Asurion is included free when you sign up for Home Internet with UScellular. Our Home Internet experts will walk you through best router placement in your home for maximum speed. And, we'll help you with security setup, device connections and answer any questions you might have while setting up your home internet.

Quick Start Guide
- Note - SIM card is not required for set up as indicated in Quick Start Guide
User Guide

Home Internet Support

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INTERNET SERVICE AND EXPERIENCE

SETUP AND SUPPORT

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