Breaking down your bill.

To see how to read your cell phone bill, start by selecting the bill that looks like yours.

Select the image below that matches your current bill:

Summary Page

Account Total and Quick Breakdown

Total Amount Due:

This section highlights the total balance for the account. This includes current charges and past due charges, if applicable.

Current Charges:

This is the total of your charges for your most recent billing cycle. Monthly service charges can include the price for your service plan, installment plan and Device Protection+. Prorated monthly service charges can include changes made after your last billing cycle on your service plan, installment plan and Device Protection+. Usage charges can include prices for domestic or international roaming and data overages.

Prior Month Activity:

This is the remaining amount owed for the previous billing cycle(s). Previous Balance refers to the Total Amount Due still owed on your last bill. Payments Received shows any payments made between your previous and current billing cycle. Credits and Adjustments to Previous Balance includes any credits or billing adjustments we made between your last and current bills.

Account Total and Quick Breakdown
Current Month’s Data Usage

Current Month's Data Usage:

Data Usage graphs will appear (up to 10 lines or 3 Shared Connect plans) for each bucket on the account. Each graph is labeled with the corresponding specific phone number (MDN) data allotment and plan name for easy reference

Current Month’s Data Usage
Bill date and trends of monthly charges

Bill Date:

This is the date that your bill is generated. Please note that any account changes on or after this date will not be reflected until your next bill.

Trend of Monthly Charges:

The graph compares your Current Charge balance with those of your last two bills. This allows you to quickly check for any changes in your bill from one month to the next.

Bill date and trends of monthly charges
Remittance Form

Remittance Form:

If you wish to mail in a payment, please detach this section, fill in the amount being paid, and mail to the address indicated. You may also go to My Account or download the My Account app to sign up for paperless billing and Auto Pay at any time.

Remittance Form

Standard Bill

Standard Account Summary

Previous Balance:

Includes items purchased when signing up for service.

Past Due Balance:

What you owe from previous bills that haven't yet been paid, including late charges.

Price Plan Recurring Charges:

For Total Plans, this reflects the base 2GB plan rate for all lines.

Other Recurring Charges:

For Total Plans, this reflects incremental charges for additional data over the base plan pricing of 2GB. May include retail installment charges, other device purchases and Device Protection+. Total Plans do no incur any Roaming Charges or Data Charges.

Other Charges and Credits:

Your discount for Autopay/Paperless Billing and any promotional pricing.

Standard Account Summary
Standard Remittance and Change of Address

Remittance Form:

This tear-off slip ensures your account is properly credited. Simply return it with your payment in the provided envelope by due date noted.

Change of Address:

On the reverse side of the remittance form, you can notify us of a change in your mailing address. Please allow two billing cycles for the change to take effect.

Standard Remittance and Change of Address
Standard Account Number Summary

Account Number Summary:

This section is included on accounts with more than one device. Review this section for a summary of payments and account level charges, such as plans and data services that are shared by multiple lines of service.

Learn more about partial or prorated charges
Standard Account Number Summary
Standard Phone Number Total

Cellular Telephone Number Summary of Totals:

This section is included on accounts with more than one device. Review this section for a breakdown of charges for each line of service.

Standard Phone Number Total
Standard Phone Number Summary

Cellular Telephone Number Summary:

There will be a section for each line of service summarizing the monthly charges (including proration when services have been added or changed), installments, usage, overage charges, taxes, and other charges or credits (these include one-time charges for device, accessory, Accessory Installment Payments and App purchases, labor and shipping charges).

Learn more about partial or prorated charges
Standard Phone Number Summary
Standard Voice Detail Standard Text Detail Standard Picture Detail

Details of Usage:

If you have detailed billing, your bill may include sections that outline the calls (voice), texts and picture/video messaging usage for each line of service. Each call or message made or received is detailed by date, time, duration, type, to/from number and charge.

Standard Voice Detail Standard Text Detail Standard Picture Detail