UScellular® Return Policy & Warranties
We’re so confident you’ll love our products and services that we offer an Excellence Guarantee:
- 15-day Return Policy
- 1-year Device Warranty
- Device Protection Services
Ready to put us to the test?
15-DAY EXCELLENCE GUARANTEE & RETURN POLICY
If you find we're not right for you, simply let us know within 15 days.
- Pay only for the service used.*
- Get a refund for activation fees.
- No Early Termination Fee will apply.
You can return or exchange your device or accessory within 15 days. To avoid any additional charges, make sure to review the info on our Returns & Exchanges page. When returning, credit is applied to the UScellular account or to the original payment method.** A small $35 restocking fee per item applies.
Your device should be in like-new condition with original packaging, battery, SIM card, chargers, cables, other components and manuals. To avoid being charged the full price, make sure:
- Your screen is unlocked
- Your device is cleared of all personal information
- Your device is reset to manufacturer default settings
- Your device is deleted from any cloud accounts
Your accessory should be in like-new condition, i.e., perfect working condition with no physical, cosmetic and/or liquid damage. Please include all original packaging, components and manuals with your return. Please note: Liquid screen protectors are not eligible for return or exchange once the packaging has been opened.
If your device was mailed to you (e.g. orders online or over the phone), use the pre-paid, pre-addressed return slip included with your package to send it back within 15 days of your shipping date. You can also visit us in-store to return
*Including monthly access fee, taxes and other charges.
**Cash refunds greater than $100 will be mailed to you by check.
Our return policy only covers devices, equipment and accessories purchased through UScellular in-store, online or over the phone. Does not apply to merchandise purchased used or on clearance or to opened liquid screen protectors.
One-Year Manufacturer Warranty
Every device sold at UScellular is supported by a one-year manufacturer warranty covering manufacturing and electrical defects. Devices in good physical condition (no scratches, cracks, liquid damage or other physical damage) may be eligible for repair or replacement within one year.
Connect with your device manufacturer’s support team: